Worldline New Zealand Status

All Systems Operational

About This Site

Welcome to the network status page for Worldline New Zealand.

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Service Status Operational

Payment Switch / EFTPOS Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

IVR Services / 0800 Number Operational

PIAS Operational

RKI / KSE Services Operational

Insights Operational

MFT (Managed File Transfer) Operational

Scheduled Maintenance Operational

Payment Switch / EFTPOS (QA Environment) Operational

Payment Switch / EFTPOS (Production Environment) Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

PIAS Operational

IVR Services Operational

Network Infrastructure / Host Connections (QA Environment) Operational

Network Infrastructure / Host Connections (Production Environment) Operational

MFT (Managed File Transfer) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Jan 20, 2025 23:55 - Jan 21, 2025 01:00 NZDT

Change Number: SER-1198

Start Date/Time: 20 January 2025; 23:55
End Date/Time : 21 January 2025; 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window
Posted on Jan 14, 2025 - 07:41 NZDT

Online EFTPOS Scheduled Maintenance Jan 22, 2025 00:00-01:00 NZDT

Change Number: PI-55699
Start Time: 22 Jan 2025, 00:00
End Time: 22 Jan 2025, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window
Posted on Jan 14, 2025 - 08:40 NZDT

Network Infrastructure Scheduled Maintenance Jan 22, 2025 00:30-03:30 NZDT

Change number: CR#31104

Start Date/Time: 22/01/2025 00:30

End Date/Time: 22/01/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jan 15, 2025 - 07:37 NZDT

eCommerce Scheduled Maintenance Jan 24, 2025 00:00-02:00 NZDT

Change Number: INF-25877

Start Date/Time: 24 Jan 2025; 00:00
End Date/Time: 24 Jan 2025; 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window
Posted on Jan 17, 2025 - 14:19 NZDT

Network Infrastructure Scheduled Maintenance Jan 28, 2025 00:30-03:30 NZDT

Change number: CR#31172

Start Date/Time: 28/01/2025 00:30

End Date/Time: 28/01/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jan 15, 2025 - 07:39 NZDT

eCommerce Scheduled Maintenance Jan 28, 2025 23:00 - Jan 29, 2025 02:00 NZDT

Change Number: INF-25877

Start Date/Time: 28 Jan 2025; 23:00
End Date/Time: 29 Jan 2025; 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window
Posted on Jan 17, 2025 - 14:24 NZDT

Network Infrastructure Scheduled Maintenance Feb 11, 2025 00:30-03:30 NZDT

Change number: CR#31173

Start Date/Time: 11/02/2025 00:30

End Date/Time: 11/02/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jan 15, 2025 - 07:40 NZDT

Past Incidents

Jan 17, 2025

No incidents reported today.

Jan 16, 2025

Network Infrastructure Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 03:30 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:30 NZDT

Scheduled - Change number: CR#31171

Start Date/Time: 16/01/2025 00:30

End Date/Time: 16/01/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jan 14, 16:30 NZDT

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 02:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 NZDT

Scheduled - Change Number: EC-41956

Start Date/Time: 08/01/25 0:00 AM
End Date/Time: 08/01/25 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window
Dec 9, 10:24 NZDT

Jan 7, 2025

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 00:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:47 NZDT

Scheduled - .
Dec 16, 14:37 NZDT

Jan 6, 2025

Network Infrastructure Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 6, 12:58 NZDT

Scheduled - We are performing maintenance.

We are planning to carry out this maintenance over 2 days within the following maintenance windows:
• Window 1 – Wednesday 6 November (02:00 – 04:00)
• Window 2 – Thursday 7 November (02:00 – 04:00)

During the maintenance window there could be some minor disruptions as comms are switched over.
Oct 30, 13:14 NZDT

Tranxactor Technologies - Known Issue

Resolved - This incident has been resolved.
Jan 6, 12:41 NZDT

Investigating - Worldline is aware of an issue impacting gift and loyalty cards issued by Tranxactor Technologies, causing transactions to decline.

Tranxactor Technologies are currently investigating.
Jan 6, 12:28 NZDT

Worldline New Zealand Christmas Change Freeze Period

Completed - The scheduled maintenance has been completed.
Jan 6, 05:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 NZDT

Scheduled - Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.
Core: Brown out starts 5:00am on Friday 22nd November 2024
Digital: Brown out starts 5:00am Friday 29th November 2024

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.
Core: Black out starts at 00:01am Sunday 1st December 2024 until 00:01am Monday 6th January 2025.
Digital: Black out starts at 5:00am Friday 6th December 2023 until 00:01am Monday 6th January 2025.
Oct 30, 14:07 NZDT

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.