Worldline New Zealand Status

All Systems Operational

About This Site

Welcome to the network status page for Worldline New Zealand.

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Service Status Operational

Payment Switch / EFTPOS Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

IVR Services / 0800 Number Operational

PIAS Operational

RKI / KSE Services Operational

Insights Operational

MFT (Managed File Transfer) Operational

Scheduled Maintenance Operational

Payment Switch / EFTPOS (QA Environment) Operational

Payment Switch / EFTPOS (Production Environment) Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

PIAS Operational

IVR Services Operational

Network Infrastructure / Host Connections (QA Environment) Operational

Network Infrastructure / Host Connections (Production Environment) Operational

MFT (Managed File Transfer) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Apr 30, 2024 00:00-04:30 NZST

Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 2024 - 13:19 NZST

Scheduled - Start Date/Time: 30/04/2024 00:00AM
End Date/Time: 30/04/2024 04:30AM

Maintenance Duration: 4.5 Hours

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this to be an outage free change.
Apr 18, 2024 - 17:00 NZST

Worldline Scheduled Maintenance May 1, 2024 00:00-01:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 2024 - 10:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 2024 - 09:12 NZST

Scheduled - Change Number: INF-22818
Maintenance Duration: 1 hour
Start Date/Time: 01/05/2024 00:00AM
End Date/Time: 01/05/2024 01:00AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Apr 23, 2024 - 11:53 NZST

eCommerce Scheduled Maintenance May 6, 2024 22:00 - May 7, 2024 00:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 2024 - 12:46 NZST

Scheduled - Start Date/Time: 06.05.24 - 10:00 pm
End Date/Time: 07.05.24 - 12:00 am

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this maintenance to be outage free.
Apr 26, 2024 - 12:28 NZST

Past Incidents

Apr 27, 2024

Online EFTPOS & Co-Operative Bank - Known Issue

Resolved - This incident has been resolved.
Apr 27, 08:46 NZST

Update - We are continuing to investigate this issue.
Apr 27, 00:44 NZST

Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Co-Operative Bank banking app.

Co-Operative Bank are currently investigating and an update will be provided soon.

Thank you for your patience.
Apr 26, 16:57 NZST

Online EFTPOS & ANZ - Known Issue

Resolved - This incident has been resolved.
Apr 27, 01:30 NZST

Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ bank are currently investigating and an update will be provided soon.

Thank you for your patience.
Apr 27, 00:47 NZST

Apr 26, 2024

Apr 25, 2024

No incidents reported.

Apr 24, 2024

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 24, 03:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 17:56 NZST

Scheduled - Start Date/Time: 24/04/2024 01:00AM
End Date/Time: 24/04/2024 03:00AM

Maintenance Duration: 2 Hours

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this to be an outage free change
Apr 18, 16:50 NZST

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:30 NZST

Scheduled - Change Number: LG-4134

Start Date/Time: 18/04/24 - 00:30AM
End Date/Time: 18/04/24 - 05:00AM

Outage Duration: 5 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience an intermittent outage of up to 5 minutes during this scheduled maintenance window
Apr 10, 10:15 NZST

Apr 17, 2024

Network Infrastructure - Non Production Environment - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 23:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 21:00 NZST

Scheduled - Start Date/Time: 17/04/2024 21:00
End Date/Time: 17/04/2024 23:00

Worldline will be carrying out network infrastructure maintenance work during this window.

During this maintenance window there will be a complete outage lasting 30 minutes to Non-Production services.
Apr 9, 11:55 NZST

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 02:30 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:30 NZST

Scheduled - Change Number: LG-4128

Start Date/Time: 17/04/24 - 00:30AM
End Date/Time: 17/04/24 - 02:30AM

Outage Duration: 5 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience an intermittent outage of up to 5 minutes during this scheduled maintenance window
Apr 10, 09:58 NZST

Apr 16, 2024

Network Infrastructure Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 03:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 NZST

Scheduled - Start Date/Time: 16/04/2024 01:00

End Date/Time: 16/04/2024 03:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Apr 10, 07:50 NZST

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.