All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Online EFTPOS Scheduled Maintenance May 27, 2025 00:00-00:30 NZST

Change Number: PI-57606
Outage Duration: 10 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on May 19, 2025 - 11:50 NZST
May 25, 2025

No incidents reported today.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
Worldline Insights - Known Issue
Resolved - This incident has been resolved.
May 17, 08:11 NZST
Update - We are continuing to investigate this issue.
May 16, 16:20 NZST
Investigating - We are aware of an issue with transactions from 10pm last night not being available to view on Insights

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.
May 16, 10:25 NZST
May 16, 2025
PIAS - Known Issue
Resolved - This incident has been resolved.
May 16, 19:13 NZST
Investigating - Worldline are aware of an issue affecting successful completion of transactions via our PIAS service.

This issue is currently under investigation and we will provide a further update when available.

We apologise for any inconvenience this may cause.
May 16, 15:57 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 NZST
Scheduled - Change Number: INF-27148


Start Date/Time: May 14, 2025, 11:00 PM
End Date/Time: May 15, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10mins during this scheduled maintenance window
May 6, 16:09 NZST
May 15, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
May 7, 16:10 NZST
Scheduled - Change Number: LG-5797


Start Date/Time: 15 May 2025; 01:00 NZT
End Date/Time: 15 May 2025; 02:00 NZT

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 minutes during this scheduled maintenance window
May 7, 16:07 NZST
May 14, 2025

No incidents reported.

May 13, 2025
Worldline MFT and Scheduled Reports - Known Issue
Resolved - This incident has been resolved.
May 13, 12:03 NZST
Investigating - We are aware of an issue presently delaying the delivery of scheduled reports.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.
May 13, 08:12 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 01:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:30 NZST
Scheduled - Change Number: SER-1620

Start Date/Time: 13 May 2025; 00:30 NZT
End Date/Time: 13 May 2025; 01:30 NZT

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window
May 7, 15:23 NZST
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

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