Worldline New Zealand Status

All Systems Operational

About This Site

Welcome to the network status page for Worldline New Zealand.

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Service Status Operational

Payment Switch / EFTPOS Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

IVR Services / 0800 Number Operational

PIAS Operational

RKI / KSE Services Operational

Insights Operational

MFT (Managed File Transfer) Operational

Scheduled Maintenance Operational

Payment Switch / EFTPOS (QA Environment) Operational

Payment Switch / EFTPOS (Production Environment) Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

PIAS Operational

IVR Services Operational

Network Infrastructure / Host Connections (QA Environment) Operational

Network Infrastructure / Host Connections (Production Environment) Operational

MFT (Managed File Transfer) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Oct 29, 2024 00:00-01:00 NZDT

Change Number: INF-25133

Start Date/Time: 29 Oct 2024, 00:00
End Date/Time: 29 Oct 2024, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Oct 21, 2024 - 16:43 NZDT

Past Incidents

Oct 23, 2024

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 NZDT

Update - Change Number: LG-5190 has been rescheduled to

Start Date/Time: 22 October at 22:00
End Date/Time: 23 October at 02:00
Oct 21, 16:47 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 11:21 NZDT

Scheduled - Change Number: LG-5190

Start Date/Time: 22 October at 22:00
End Date/Time: 23 October at 02:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Oct 16, 15:22 NZDT

Oct 22, 2024

eCommerce Scheduled Maintenance (Emergency)

Completed - The scheduled maintenance has been completed.
Oct 22, 01:01 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:01 NZDT

Scheduled - Change Number: INF-25148

Start Date/Time: 22/Oct/2024 at 12:01AM
End Date/Time: 22/Oct/2024 at 01:00AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Oct 21, 16:31 NZDT

Oct 21, 2024

Online EFTPOS & ANZ - Known Issue

Resolved - This incident has been resolved.
Oct 21, 12:28 NZDT

Update - ANZ are continuing to investigate the issue.

Thank you for your patience.
Oct 21, 11:21 NZDT

Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from ANZ.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 21, 09:53 NZDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Terminals Outage

Resolved - This incident has been resolved.
Oct 18, 09:56 NZDT

Investigating - Worldline is aware of an issue that is presently impacting some Ingenico terminals

Our teams are investigating and an update will be provided soon.

Thank you for your patience.
Oct 18, 09:26 NZDT

Oct 17, 2024

Online EFTPOS & Westpac Known Issue

Resolved - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 17, 14:30 NZDT

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 NZDT

Scheduled - Change Number: EC-41350

Start Date/Time: 2024-10-17, 01:00 AM
End Date/Time: 2024-10-17, 02:00 AM

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 1 minute during this scheduled maintenance window.
Oct 10, 15:38 NZDT

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 01:30 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:30 NZDT

Scheduled - Change Number: INF-24973

Start Date/Time: 17 Oct 2024 00:30
End Date/Time: 17 Oct 2024 01:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Oct 10, 09:42 NZDT

Oct 16, 2024

BNZ - Known Issue

Resolved - This incident has been resolved.
Oct 16, 11:22 NZDT

Identified - The issue has been identified and a fix is being implemented.
Oct 16, 10:51 NZDT

Investigating - Worldline is aware of an issue impacting Credit cards issued by BNZ, causing transactions to decline.

BNZ are currently investigating.
Oct 16, 08:09 NZDT

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 NZDT

Scheduled - Change Number: LG-2838

Start Date/Time: 15-October-2024 at 22:00
End Date/Time: 16-October-2024 at 02:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Oct 10, 16:28 NZDT

Oct 15, 2024

Worldline 0800 Number Outage

Resolved - This incident has been resolved.
Oct 15, 12:32 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 12:01 NZDT

Update - We are continuing to investigate this issue.
Oct 15, 10:31 NZDT

Update - We are continuing to investigate this issue.
Oct 15, 10:00 NZDT

Investigating - Worldline is currently experiencing an issue accepting calls via our 0800 number.

This issue is being investigated and an update will be provided as it becomes available.

In the meantime, if your request is urgent, please email support@paymark.co.nz and a team member will assist.

We apologise for any inconvenience this may cause.
Oct 15, 09:31 NZDT

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 10, 16:24 NZDT

Scheduled - Change Number: LG-2838

Start Date/Time: 14-October-2024 at 22:00
End Date/Time: 14-October-2024 at 23:59

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Oct 10, 16:21 NZDT

Oct 14, 2024

Oct 13, 2024

Online EFTPOS & BNZ - Known Issue

Resolved - This incident has been resolved.
Oct 13, 20:52 NZDT

Update - Online EFTPOS transactions remain intermittent, though slightly improved.
BNZ are making progress towards a solution.
Oct 13, 18:37 NZDT

Update - BNZ are continuing to work on a solution, thanks again for your patience.
Oct 13, 15:24 NZDT

Identified - Worldline is aware of an issue still affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are working on a solution and an update will be provided soon.

Thank you for your patience.
Oct 13, 13:54 NZDT

PIAS - Known Issue (ANZ only)

Resolved - This incident has been resolved.
Oct 13, 15:10 NZDT

Investigating - Worldline are aware of an issue affecting successful completion of transactions via our PIAS service.

This issue is currently under investigation and we will provide a further update when available.

We apologise for any inconvenience this may cause.
Oct 13, 13:57 NZDT

Online EFTPOS & BNZ - Known Issue

Resolved - This incident has been resolved.
Oct 13, 11:50 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 11:21 NZDT

Identified - The issue has been identified and a fix is being implemented.
Oct 13, 11:13 NZDT

Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 13, 10:02 NZDT

Oct 12, 2024

Online EFTPOS & BNZ - Known Issue

Resolved - This incident has been resolved.
Oct 12, 18:51 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 18:42 NZDT

Update - We are continuing to investigate this issue.
Oct 12, 16:49 NZDT

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Online EFTPOS Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 01:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 NZDT

Scheduled - Change Number: INF-24805
Outage Duration: 1 hour

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Oct 3, 08:41 NZDT

Oct 9, 2024

CLICK - (UAT Environment Unavailable)

Resolved - This incident has been resolved.
Oct 9, 11:08 NZDT

Investigating - Worldline is aware of an issue impacting our CLICK UAT Environment.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.
Oct 9, 09:42 NZDT