All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Uptime over the past 90 days. View historical uptime.
Service Status Operational
90 days ago
100.0 % uptime
Today
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
90 days ago
100.0 % uptime
Today
Global Online Pay ? Operational
90 days ago
100.0 % uptime
Today
Scheduled Maintenance Operational
90 days ago
100.0 % uptime
Today
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
90 days ago
100.0 % uptime
Today
Global Online Pay ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

eCommerce Scheduled Maintenance Mar 24, 2025 00:00-01:00 NZDT

Change Number: INF-26509

Start Date/Time: Mar 24, 2025, 12:00 AM
End Date/Time: Mar 24, 2025, 1:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Mar 18, 2025 - 13:27 NZDT

Network Infrastructure Scheduled Maintenance Mar 24, 2025 01:00-05:00 NZDT

Start Date/Time: Monday 24th March - 01:00

End Date/Time: Monday 24th March - 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Mar 14, 2025 - 14:38 NZDT

Network Infrastructure Scheduled Maintenance Mar 25, 2025 01:00-05:00 NZDT

Start Date/Time: Tuesday 25th March - 01:00

End Date/Time: Tuesday 25th March - 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Mar 14, 2025 - 14:41 NZDT

eCommerce Scheduled Maintenance Mar 26, 2025 00:00-03:00 NZDT

Change Number: LG-5877

Start Date: 26 March 2025
End Date: 26 March 2025

Start Time: 00:01
End Time: 03:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 minutes during this scheduled maintenance window
Posted on Mar 18, 2025 - 13:23 NZDT

eCommerce Scheduled Maintenance Mar 26, 2025 23:00 - Mar 27, 2025 02:00 NZDT

Change Number: INF -26533

Start Date/Time: Mar 26, 2025, 11:00 PM
End Date/Time: Mar 27, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Posted on Mar 18, 2025 - 13:28 NZDT

eCommerce Scheduled Maintenance Mar 27, 2025 00:00-04:00 NZDT

Change Number: LG-5892

Start Date: 27 March 2025
End Date: 27 March 2025

Start Time: 00:01
End Time: 04:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 minutes during this scheduled maintenance window
Posted on Mar 18, 2025 - 13:49 NZDT
Mar 20, 2025

No incidents reported today.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Online EFTPOS & Westpac- Known Issue
Resolved - This incident has been resolved.
Mar 18, 18:49 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Mar 18, 14:42 NZDT
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:00 NZDT
Scheduled - Start Date/Time: Tuesday 18th March - 01:00

End Date/Time: Tuesday 18th March- 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Mar 13, 13:40 NZDT
Linked Gateway Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 NZDT
Scheduled - Change Number: INF-26421
Maintenance Duration: 5 Hours

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this to be an outage free change.
Mar 6, 10:46 NZDT
Mar 17, 2025
Online EFTPOS & ANZ - Known Issue
Resolved - Worldline is aware of an issue that occurred between 08:13 and 08:19 this morning affecting acceptance of Online EFTPOS payments from the ANZ banking app.

The issue was resolved at 08:19.
Mar 17, 10:06 NZDT
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 01:00 NZDT
Scheduled - Start Date/Time: Monday 17th March - 01:00

End Date/Time: Monday 17th March - 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Mar 13, 13:38 NZDT
Mar 16, 2025
Online EFTPOS & BNZ - Known Issue
Resolved - This incident has been resolved.
Mar 16, 18:43 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Mar 16, 18:42 NZDT
Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Linked Gateway Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 00:00 NZDT
Scheduled - Change Number: INF-26419
Maintenance Duration: 5 hours

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this to be an outage free change.
Mar 6, 14:55 NZDT
Mar 12, 2025

No incidents reported.

Mar 11, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 01:00 NZDT
Scheduled - Start Date/Time: 11/03/2025 - 01:00

End Date/Time: 11/03/2025 - 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Mar 10, 08:28 NZDT
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 01:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:30 NZDT
Scheduled - Change Number: SER-1689

Start Date: 11 March 2025 | Start Time: 00:30
End Date: 11 March 2025 | End Time: 01:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window
Mar 4, 08:10 NZDT
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 00:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 NZDT
Update - Please note that the date of this previously posted maintenance has been updated from 4 March to 11 March.
Mar 3, 07:53 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 28, 17:55 NZDT
Scheduled - Change Number: INF-26258

Start Date/Time: Mar 11, 2025, 12:00 AM
End Date/Time: Mar 11, 2025, 3:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 30 mins during this scheduled maintenance window
Mar 11, 00:00 NZDT
Mar 10, 2025
ASB Ecommerce - Delayed Settlement
Resolved - This incident has been resolved. ASB have confirmed delayed settlement to be processed tonight.
Mar 10, 15:55 NZDT
Investigating - Worldline is aware of an issue delaying yesterday's transaction settlement to ecommerce merchants, on MPGS.

ASB are currently investigating, and an update will be provided soon.
Mar 10, 11:56 NZDT
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 NZDT
Scheduled - Start Date/Time: 10/03/2025 - 01:00

End Date/Time: 10/03/2025 - 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Feb 28, 11:43 NZDT
Mar 9, 2025
Worldline eCommerce - Declining Transactions
Resolved - This incident has been resolved.
Mar 9, 23:43 NZDT
Investigating - Worldline is aware of an issue causing some online transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Mar 9, 22:00 NZDT
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

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