All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
eCommerce Scheduled Maintenance Sep 18, 2024 00:00-01:00 NZST
Change Number: INF-24406

Start Date/Time: 18 September 2024; 12:00AM
End Date/Time: 18 September 2024; 01:00AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window

Posted on Sep 11, 2024 - 11:10 NZST
Past Incidents
Sep 12, 2024

No incidents reported today.

Sep 11, 2024
Completed - The scheduled maintenance has been completed.
Sep 11, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 NZST
Scheduled - Change Number: INF-24292

Start Date/Time: 11th September 2024; 12:00AM
End Date/Time: 11th September 2024; 01:00AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window

Sep 4, 15:24 NZST
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Completed - The scheduled maintenance has been completed.
Sep 6, 00:45 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:45 NZST
Scheduled - Change Number: PI-53377
Outage Duration: 15 mins

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window

Aug 30, 17:17 NZST
Sep 5, 2024
Sep 4, 2024

No incidents reported.

Sep 3, 2024
Resolved - This incident has been resolved. Thank you for your continued patience and understanding.
Sep 3, 10:54 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 09:47 NZST
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 08:33 NZST
Update - We are continuing to investigate this issue. An update will be provided once available.

Thank you for your patience.

Sep 3, 06:49 NZST
Investigating - Worldline is aware of an issue causing a delay of overnight settlements for Online EFTPOS payments.

Our team are currently investigating and an update will be provided soon.

Thank you for your patience.

Sep 3, 06:17 NZST
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024
Resolved - Thank you for your patience.

This incident has been resolved.

Aug 29, 14:39 NZST
Update - We are continuing to investigate this issue. An update will be provided once available.
Thank you for your patience.

Aug 29, 12:49 NZST
Update - We are continuing to investigate this issue. An update will be provided as soon as possible.

Thank you for your patience.

Aug 29, 10:49 NZST
Update - We are continuing to investigate this issue.
Aug 29, 09:43 NZST
Investigating - Worldline is aware of an issue that is presently impacting RKI service.

Our Infrastructure team are investigating and an update will be provided soon.

Thank you for your patience.

Aug 29, 09:08 NZST
Resolved - This incident has been resolved.
Aug 29, 11:27 NZST
Investigating - Worldline is aware of an issue affecting yesterday's transaction settlement to BNZ merchants, on MPGS/Ecommerce

BNZ are currently investigating, and an update will be provided soon.

Thank you for your patience.

Aug 29, 10:53 NZST