All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
Transtrack ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Worldline New Zealand Christmas Change Freeze Period Nov 20, 2023 05:00 - Jan 8, 2024 05:00 NZDT
Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year
Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.
Core: Brown out starts 5:00am on Monday 20th November 2023.
Digital: Brown out starts 5:00am Friday , 01st December 2023.

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.
Core: Black out starts at 00:01am Friday 1st December 2023 until 00:01am Monday 8th January 2024.
Digital: Black out starts at 5:00am Friday 8th December 2023 until 00:01am Monday 8th January 2024.

Worldline’s call centre and operations teams will operate 24/7 during the Christmas period so if you need help with any problems you can contact us on 0800 729 627 and your query will be escalated as necessary.

Posted on Nov 14, 2023 - 15:15 NZDT
Past Incidents
Dec 5, 2023

No incidents reported today.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 11:25 NZDT
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 10:31 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating, and an update will be provided soon.

Thank you for your patience.

Nov 30, 08:48 NZDT
Resolved - This incident has been resolved.
Nov 30, 08:02 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.

Nov 30, 08:00 NZDT
Completed - The scheduled maintenance has been completed.
Nov 30, 02:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:31 NZDT
Scheduled - Change Number: INF-21302

Start Date/Time: 30 Nov 2023, 00:30

End Date/Time: 30 Nov 2023, 02:30

Outage Duration: 15 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window

Nov 23, 10:24 NZDT
Resolved - This incident has been resolved.
Nov 30, 01:36 NZDT
Investigating - Worldline is aware of an issue affecting yesterday's transaction settlement to ANZ merchants.

We are currently investigating and an update will be provided soon.

Thank you for your patience.

Nov 30, 00:14 NZDT
Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 04:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:31 NZDT
Scheduled - Change Number: INF-21307

Start Date/Time: 29 Nov 2023, 00:30

End Date/Time: 29 Nov 2023, 04:00

Outage Duration: 15 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window

Nov 23, 10:26 NZDT
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 23:30 NZDT
Scheduled - Change Number: INF-21285

Start Date/Time: 27 Nov 2023, 23:30

End Date/Time: 28 Nov 2023, 04:00

Outage Duration: 15 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window

Nov 22, 14:54 NZDT
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Completed - The scheduled maintenance has been completed.
Nov 23, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:30 NZDT
Scheduled - Change Number: INF-21216

Start Date/Time: 23 Nov 2023, 00:30

End Date/Time: 23 Nov 2023, 02:00

Outage Duration: 10 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window

Nov 15, 12:10 NZDT
Completed - The scheduled maintenance has been completed.
Nov 23, 00:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:30 NZDT
Scheduled - Change Number: INF-21185

Start Date/Time: 22 Nov 2023, 23:30

End Date/Time: 23 Nov 2023, 00:30

Outage Duration: 10 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window

Nov 14, 10:55 NZDT
Nov 22, 2023
Completed - The scheduled maintenance has been completed.
Nov 22, 00:31 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:30 NZDT
Scheduled - Change Number: INF-21192

Start Date/Time: 21 Nov 2023, 23:30

End Date/Time: 22 Nov 2023, 00:30

Outage Duration: 10 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window

Nov 14, 10:52 NZDT
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 02:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 00:31 NZDT
Scheduled - Start Date/Time: 21/11/23, 00:30

End Date/Time: 21/11/23, 02:30

Worldline will be carrying out maintenance on our MFT (Managed File Transfer) infrastructure during this window.

We expect MFT (Managed File Transfer) to be unavailable for 1-2 hours during this time.

Oct 30, 14:27 NZDT