Worldline New Zealand Status

All Systems Operational

About This Site

Welcome to the network status page for Worldline New Zealand.

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Service Status Operational

Payment Switch / EFTPOS Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

IVR Services / 0800 Number Operational

PIAS Operational

RKI / KSE Services Operational

Insights Operational

MFT (Managed File Transfer) Operational

Scheduled Maintenance Operational

Payment Switch / EFTPOS (QA Environment) Operational

Payment Switch / EFTPOS (Production Environment) Operational

CLICK Operational

Online EFTPOS Operational

Linked Gateway Operational

PIAS Operational

IVR Services Operational

Network Infrastructure / Host Connections (QA Environment) Operational

Network Infrastructure / Host Connections (Production Environment) Operational

MFT (Managed File Transfer) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Jul 30, 2024 00:00-01:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 2024 - 11:45 NZST

Scheduled - Change Number: INF-23775

Start Date/Time: 30/July/2024 00:01
End Date/Time: 30/July/2024 01:01

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window
Jul 25, 2024 - 11:42 NZST

Network Infrastructure Scheduled Maintenance Jul 30, 2024 00:00-01:00 NZST

Start Date/Time: Jul 30, 2024, 12:00 AM

End Date/Time: Jul 30, 2024, 1:00 AM

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 24, 2024 - 15:00 NZST

Online EFTPOS Scheduled Maintenance Jul 31, 2024 00:00-01:30 NZST

Change Number: INF-23781.
Outage Duration: 10 minutes.

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window.
Posted on Jul 25, 2024 - 11:54 NZST

eCommerce Scheduled Maintenance Jul 31, 2024 00:30-05:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Jul 24, 2024 - 11:27 NZST

Scheduled - Change Number: LG-4711

Start Date/Time: 00:30
End Date/Time: 03:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window
Jul 24, 2024 - 00:30 NZST

eCommerce Scheduled Maintenance Aug 1, 2024 00:30-05:00 NZST

Change Number: LG-4710

Start Date/Time: 00:30
End Date/Time: 5:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window
Posted on Jul 24, 2024 - 11:37 NZST

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 02:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 01:00 NZST

Scheduled - Change Number: EC-40656

Start Date/Time: 2024-07-25 01:00 AM
End Date/Time: 2024-07-25 02:00 AM

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 1-minute during this scheduled maintenance window.
Jul 18, 15:48 NZST

Jul 24, 2024

Online EFTPOS - ASB - Known Issue

Resolved - This incident is resolved. ASB Online EFTPOS transactions are processing normally since 21:20.
Jul 24, 22:05 NZST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 21:33 NZST

Update - ASB are continuing to investigate.

ASB "Trusted" payments are processing normally.
Jul 24, 20:25 NZST

Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ASB banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 24, 19:38 NZST

eCommerce Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:30 NZST

Scheduled - Change Number: LG-4710

Start Date/Time: 00:30
End Date/Time: 05:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window
Jul 17, 20:00 NZST

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

Online EFTPOS - Settlement - Known Issue

Resolved - This incident has been resolved and yesterdays' settlement for Online EFTPOS processed.
Jul 20, 13:23 NZST

Update - Our banking partner is actively working to resolve this settlement issue.

Online EFTPOS transactions are processing normally.

A further update will be provided when available.
Jul 20, 08:16 NZST

Identified - Worldline is aware of an issue causing a delay of overnight settlements to merchants for Online EFTPOS payments.

Our team are currently investigating.

Thank you for your patience.
Jul 20, 07:29 NZST

Acquirer and Online EFTPOS - Known Issues

Resolved - This incident has been resolved.
Jul 20, 04:59 NZST

Update - The issue affecting card processing appears to have been resolved by the fix.

We're continuing to monitor the issue with ASB Online EFTPOS.
Jul 19, 22:07 NZST

Update - We are continuing to monitor for any further issues.
Jul 19, 20:49 NZST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 20:15 NZST

Identified - We are continuing to monitor the issue.
Jul 19, 19:12 NZST

Update - Worldline is aware of multiple issues impacting several acquirers ability to process of Contactless and Online EFTPOS transactions.

Worldline will continue to monitor and update.
Jul 19, 18:11 NZST

Update - ASB are continuing to investigate.
Jul 19, 17:29 NZST

Update - ASB are continuing to investigate this issue.
Jul 19, 17:15 NZST

Investigating - Worldline is aware of an issue presently impacting merchants processing ASB cards.

ASB are currently investigating.
Jul 19, 17:04 NZST

ASB - Delayed Settlement

Resolved - This incident has been resolved.
Jul 20, 03:00 NZST

Investigating - Worldline is aware of an issue affecting yesterday's transaction settlement to ASB merchants.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 20, 00:30 NZST

Jul 19, 2024

Kiwibank - Known Issue

Resolved - This issue is ongoing. Merging of tickets to reflect current outages
Jul 19, 18:10 NZST

Investigating - Worldline is aware of an issue impacting cards issued by Kiwibank and Online EFTPOS payments from the Kiwibank banking app..

Kiwibank are currently investigating.
Jul 19, 17:52 NZST

Westpac - MPGS Delayed Settlement

Resolved - Worldline is aware of an issue that delayed settlement of yesterday's transactions to Westpac MPGS merchants.

Westpac have advised settlement has been processed this morning.

Thank you for your patience.
Jul 19, 12:20 NZST

Online EFTPOS & ANZ - Known Issue

Resolved - This incident has been resolved.
Jul 19, 11:50 NZST

Identified - ANZ have identified the issue and are implementing a fix. A notification will be provided once resolved.

Thank you for your patience.
Jul 19, 11:32 NZST

Update - ANZ are continuing to investigate this issue. Thank you for your patience.
Jul 19, 10:11 NZST

Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 19, 08:12 NZST

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.