All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Jul 23, 2025 00:00-01:00 NZST

Change Number: INF-27939


Start Date/Time: Jul 23, 2025, 12:00 AM
End Date/Time: Jul 23, 2025, 1:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10mins during this scheduled maintenance window
Posted on Jul 15, 2025 - 11:40 NZST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 NZST
Scheduled - Change Number: INF-27895


Start Date/Time: Jul 17, 2025, 11:00 PM
End Date/Time: Jul 18, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10mins during this scheduled maintenance window
Jul 10, 14:09 NZST
Jul 17, 2025
Jul 16, 2025

No incidents reported.

Jul 15, 2025
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 23:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:30 NZST
Scheduled - Change Number: PI-50552
Outage Duration: 5 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Jul 7, 15:34 NZST
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Worldline Global Online Pay Maintenance
Resolved - Description:
Worldline carried out an outage free maintenance to the payments page.

Details:
We have implemented updates to our Hosted Checkout Page (HCP) and Hosted Tokenization Page (HTP) to enhance accessibility in accordance with the Web Content Accessibility Guidelines (WCAG). This transition aims to ensure that our payment solutions are accessible and usable for all customers, including individuals with disabilities.
Jul 11, 09:59 NZST
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Worldline New Zealand Maintenance - MFT (Managed File Transfer) Emergency Maintenance
Resolved - Worldline have carried out emergency maintenance on our MFT (Managed File Transfer).

Please note that you may be required to accept a new certificate to continue accessing our MFT services.
Jul 9, 11:08 NZST
Jul 8, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 NZST
Scheduled - Start Date/Time: 08/July/2025 01:00

End Date/Time: 08/July/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
May 29, 14:26 NZST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
BNZ - Known Issue
Resolved - The issue that had occurred during BNZ's scheduled maintenance has been resolved.
Jul 5, 23:15 NZST
Identified - Worldline is aware of an issue presently impacting merchants acquired by BNZ.

BNZ are currently undergoing planned maintenance, scheduled to be completed by 6am.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Jul 5, 22:15 NZST
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