All Systems Operational

About This Site

Welcome to the network status page for Worldline New Zealand.

Please subscribe to our updates so that you get them directly to your inbox or via SMS.

Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
eCommerce Scheduled Maintenance Jul 24, 2024 00:30-05:00 NZST
Change Number: LG-4710

Start Date/Time: 00:30
End Date/Time: 05:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window

Posted on Jul 17, 2024 - 20:00 NZST
eCommerce Scheduled Maintenance Jul 25, 2024 00:30-05:00 NZST
Change Number: LG-4711

Start Date/Time: 00:30
End Date/Time: 05:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window

Posted on Jul 17, 2024 - 20:01 NZST
eCommerce Scheduled Maintenance Jul 25, 2024 01:00-02:00 NZST
Change Number: EC-40656

Start Date/Time: 2024-07-25 01:00 AM
End Date/Time: 2024-07-25 02:00 AM

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 1-minute during this scheduled maintenance window.

Posted on Jul 18, 2024 - 15:48 NZST
Past Incidents
Jul 19, 2024
Resolved - Worldline is aware of an issue that delayed settlement of yesterday's transactions to Westpac MPGS merchants.

Westpac have advised settlement has been processed this morning.

Thank you for your patience.

Jul 19, 12:20 NZST
Resolved - This incident has been resolved.
Jul 19, 11:50 NZST
Identified - ANZ have identified the issue and are implementing a fix. A notification will be provided once resolved.

Thank you for your patience.

Jul 19, 11:32 NZST
Update - ANZ are continuing to investigate this issue. Thank you for your patience.
Jul 19, 10:11 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.

Jul 19, 08:12 NZST
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 17:06 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.

Jul 11, 14:26 NZST
Resolved - ANZ have confirmed that the issue has been resolved.
Jul 11, 08:07 NZST
Investigating - Worldline is aware of an issue impacting cards issued by ANZ, causing transactions to decline.

ANZ are currently investigating.

Jul 11, 07:50 NZST
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:30 NZST
Scheduled - Change Number: INF-23551

Start Date/Time: 10/07/2024 00:30
End Date/Time: 10/07/2024 03:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 minutes during this scheduled maintenance window

Jul 3, 09:38 NZST
Jul 9, 2024
Resolved - Westpac advised that issue resolved at 11:13.

Incident closed

Jul 9, 13:25 NZST
Investigating - Worldline is aware of an issue impacting WINZ (Work & Income NZ / MSD) cards, causing transactions to decline.

Westpac are currently investigating.

Jul 9, 11:21 NZST
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.