In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 05:00 NZDT
Scheduled - Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.
Core: Brown out starts 5:00am on Friday 22nd November 2024
Digital: Brown out starts 5:00am Friday 29th November 2024

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.
Core: Black out starts at 00:01am Sunday 1st December 2024 until 00:01am Monday 6th January 2025.
Digital: Black out starts at 5:00am Friday 6th December 2023 until 00:01am Monday 6th January 2025.

Nov 22, 2024 05:00 - Jan 6, 2025 05:00 NZDT

About This Site

Welcome to the network status page for Worldline New Zealand.

Please subscribe to our updates so that you get them directly to your inbox or via SMS.

Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are performing maintenance.

We are planning to carry out this maintenance over 2 days within the following maintenance windows:
• Window 1 – Wednesday 6 November (02:00 – 04:00)
• Window 2 – Thursday 7 November (02:00 – 04:00)

During the maintenance window there could be some minor disruptions as comms are switched over.

Posted on Oct 30, 2024 - 13:14 NZDT
Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 NZDT
Scheduled - Change Number: INF-25481

Start Date/Time: Dec 05, 2024, 12:00 AM
End Date/Time: Dec 05, 2024, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window

Nov 29, 16:17 NZDT
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Resolved - This incident has been resolved.
Dec 2, 12:43 NZDT
Investigating - Worldline is aware of an issue impacting our CLICK UAT Environment, causing transactions to fail or decline.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.

Dec 2, 12:06 NZDT
Dec 1, 2024
Resolved - This incident has been resolved.
Dec 1, 11:52 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 11:16 NZDT
Update - We are continuing to investigate this issue alongside Westpac, will have an update as soon as possible.
Nov 30, 19:10 NZDT
Update - We are continuing to investigate this issue.
Nov 30, 15:58 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.

Nov 30, 14:33 NZDT
Nov 30, 2024
Resolved - This incident has been resolved.
Nov 30, 12:42 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 30, 10:19 NZDT
Identified - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.

Nov 30, 10:19 NZDT
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Resolved - Worldline is aware of an issue that impacted our CLICK payment gateway, causing transactions to fail or decline between 15:00 and 15:30 this afternoon.

The issue has now been resolved.

Thank you for your patience.

Nov 27, 15:57 NZDT
Nov 26, 2024
Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 NZDT
Scheduled - Change Number: INF-25403

Start Date/Time: 26 Nov 2024, 00:00
End Date/Time: 26 Nov 2024, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window

Nov 15, 13:50 NZDT
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.