All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance Apr 28, 2025 23:30 - Apr 29, 2025 03:30 NZST

Start Date/Time: Monday 28th April 2025 - 23:30

End Date/Time: Tuesday 29th April 2025 - 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Apr 17, 2025 - 14:56 NZST
Apr 23, 2025

No incidents reported today.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
ANZ PIAS - Known Issue
Resolved - This incident has been resolved.
Apr 19, 12:32 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 12:21 NZST
Investigating - Worldline are aware of an issue affecting successful completion of some transactions via the ANZ PIAS service.

This issue is currently under investigation and we will provide a further update when available.

We apologise for any inconvenience this may cause.
Apr 19, 12:14 NZST
Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Intermittent Ecommerce Transaction Errors
Resolved - This incident has been resolved.
Apr 15, 23:39 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 19:06 NZST
Update - MPGS are continuing to investigate this issue and we will provide an update as soon as one becomes available. Thank you for your patience.
Apr 15, 17:12 NZST
Update - MPGS are continuing to investigate this issue and we will provide an update as soon as one becomes available. Thank you for your patience.
Apr 15, 14:20 NZST
Update - MPGS continue to investigate and an update will be provided soon.
Apr 15, 12:10 NZST
Update - We are continuing to investigate this issue.
Apr 15, 10:02 NZST
Investigating - Worldline is aware of an issue affecting transactions for ecommerce merchants, on MPGS.

MPGS are currently investigating, and an update will be provided soon.
Apr 15, 07:58 NZST
BNZ - Known Issue
Resolved - This incident has been resolved.
Apr 15, 21:14 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 20:33 NZST
Update - BNZ are engaged with Visa to investigate this issue, we thank you for your patience.
Apr 15, 18:58 NZST
Update - BNZ are continuing to investigate this issue.
Apr 15, 16:53 NZST
Investigating - Worldline is aware of an issue presently impacting merchants acquired by BNZ processing Visa cards.

BNZ are currently investigating.
Apr 15, 15:17 NZST
Apr 14, 2025
ANZ - Known Issue
Resolved - This incident has been resolved.
Apr 14, 08:36 NZST
Investigating - Worldline is aware of an issue presently impacting merchants acquired by ANZ who are processing contactless transactions.

ANZ are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Apr 14, 08:18 NZST
Apr 13, 2025
Worldline 0800 Number Outage
Resolved - This incident has been resolved.
Apr 13, 12:37 NZST
Investigating - Worldline is currently experiencing an issue accepting calls via our 0800 number.

This issue is being investigated and an update will be provided as it becomes available.

In the meantime, if your request is urgent, please email support@paymark.co.nz and a team member will assist.

We apologise for any inconvenience this may cause.
Apr 13, 12:24 NZST
Apr 12, 2025

No incidents reported.

Apr 11, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 02:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:01 NZST
Scheduled - Change Number: INF-26788

Start Date/Time: Apr 10, 2025, 11:00 PM
End Date/Time: Apr 11, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Apr 3, 16:09 NZDT
Apr 10, 2025
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 23:00 NZST
Scheduled - Change Number: PI-57238
Outage Duration: 10 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Apr 4, 15:59 NZDT
Apr 9, 2025
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Apr 9, 18:36 NZST
Monitoring - A fix has been implemented and Westpac are monitoring the results.

Thank you for your patience.
Apr 9, 18:19 NZST
Update - Westpac are continuing to investigate this issue. An update will be provided once available.

Thank you for your patience.
Apr 9, 17:59 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Apr 9, 16:15 NZST
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