All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Online EFTPOS Scheduled Maintenance Jul 15, 2025 22:30-23:00 NZST

Change Number: PI-50552
Outage Duration: 5 minutes

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Posted on Jul 07, 2025 - 15:34 NZST

eCommerce Scheduled Maintenance Jul 17, 2025 23:00 - Jul 18, 2025 02:00 NZST

Change Number: INF-27895


Start Date/Time: Jul 17, 2025, 11:00 PM
End Date/Time: Jul 18, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10mins during this scheduled maintenance window
Posted on Jul 10, 2025 - 14:09 NZST
Jul 11, 2025
Worldline Global Online Pay Maintenance
Resolved - Description:
Worldline carried out an outage free maintenance to the payments page.

Details:
We have implemented updates to our Hosted Checkout Page (HCP) and Hosted Tokenization Page (HTP) to enhance accessibility in accordance with the Web Content Accessibility Guidelines (WCAG). This transition aims to ensure that our payment solutions are accessible and usable for all customers, including individuals with disabilities.
Jul 11, 09:59 NZST
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Worldline New Zealand Maintenance - MFT (Managed File Transfer) Emergency Maintenance
Resolved - Worldline have carried out emergency maintenance on our MFT (Managed File Transfer).

Please note that you may be required to accept a new certificate to continue accessing our MFT services.
Jul 9, 11:08 NZST
Jul 8, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 NZST
Scheduled - Start Date/Time: 08/July/2025 01:00

End Date/Time: 08/July/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
May 29, 14:26 NZST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
BNZ - Known Issue
Resolved - The issue that had occurred during BNZ's scheduled maintenance has been resolved.
Jul 5, 23:15 NZST
Identified - Worldline is aware of an issue presently impacting merchants acquired by BNZ.

BNZ are currently undergoing planned maintenance, scheduled to be completed by 6am.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Jul 5, 22:15 NZST
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Online EFTPOS & BNZ - Known Issue
Resolved - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 2, 20:00 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 01:15 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:15 NZST
Scheduled - Change Number: SER-2065


Start Date/Time: 02 July 2025 | 00:15
End Date/Time: 02 July 2025 | 01:15

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 minutes during this scheduled maintenance window
Jun 26, 13:33 NZST
Jul 1, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 NZST
Scheduled - Start Date/Time: 01/July/2025 01:00

End Date/Time: 01/July/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
May 29, 14:25 NZST
Jun 30, 2025
Westpac - Known Issue
Resolved - Worldline is aware of an issue presently impacting merchants acquired by Westpac bank

Westpac are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Jun 30, 23:30 NZST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

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