BNZ - Known Issue

Incident Report for Worldline New Zealand

Resolved

This incident has been resolved.
Posted Apr 15, 2025 - 21:14 NZST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 15, 2025 - 20:33 NZST

Update

BNZ are engaged with Visa to investigate this issue, we thank you for your patience.
Posted Apr 15, 2025 - 18:58 NZST

Update

BNZ are continuing to investigate this issue.
Posted Apr 15, 2025 - 16:53 NZST

Investigating

Worldline is aware of an issue presently impacting merchants acquired by BNZ processing Visa cards.

BNZ are currently investigating.
Posted Apr 15, 2025 - 15:17 NZST
This incident affected: Service Status (Payment Switch / EFTPOS, CLICK, Linked Gateway, Tap on Mobile).