All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
eCommerce Scheduled Maintenance Oct 30, 2024 23:00 - Oct 31, 2024 02:00 NZDT
Change Number: INF-25120

Start Date/Time: Oct 30, 2024, 11:00 PM
End Date/Time: Oct 31, 2024, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 minutes during this scheduled maintenance window

Posted on Oct 23, 2024 - 16:59 NZDT
We are performing maintenance.

We are planning to carry out this maintenance over 2 days within the following maintenance windows:
• Window 1 – Wednesday 6 November (02:00 – 04:00)
• Window 2 – Thursday 7 November (02:00 – 04:00)

During the maintenance window there could be some minor disruptions as comms are switched over.

Posted on Oct 30, 2024 - 13:14 NZDT
Worldline New Zealand Christmas Change Freeze Period Nov 22, 2024 05:00 - Jan 6, 2025 05:00 NZDT
Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.
Core: Brown out starts 5:00am on Friday 22nd November 2024
Digital: Brown out starts 5:00am Friday 29th November 2024

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.
Core: Black out starts at 00:01am Sunday 1st December 2024 until 00:01am Monday 6th January 2025.
Digital: Black out starts at 5:00am Friday 6th December 2023 until 00:01am Monday 6th January 2025.

Posted on Oct 30, 2024 - 14:07 NZDT
Past Incidents
Oct 30, 2024
Resolved - This incident has been resolved.
Oct 30, 09:58 NZDT
Investigating - Worldline are aware of an issue affecting successful completion of transactions via our PIAS service.

This issue is currently under investigation and we will provide a further update when available.

We apologise for any inconvenience this may cause.

Oct 30, 09:27 NZDT
Oct 29, 2024
Completed - The scheduled maintenance has been completed.
Oct 29, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 NZDT
Scheduled - Change Number: INF-25133

Start Date/Time: 29 Oct 2024, 00:00
End Date/Time: 29 Oct 2024, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window

Oct 21, 16:43 NZDT
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024
Resolved - This incident has been resolved.
Oct 26, 12:38 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.

Oct 26, 11:52 NZDT
Oct 25, 2024
Resolved - This incident has been resolved.
Oct 25, 16:20 NZDT
Investigating - Worldline is aware of an issue impacting cards issued by ANZ, causing transactions to decline.

ANZ are currently investigating.

Oct 25, 14:44 NZDT
Resolved - This incident has been resolved.
Oct 25, 14:51 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.

Oct 25, 13:14 NZDT
Oct 24, 2024

No incidents reported.

Oct 23, 2024
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 NZDT
Update - Change Number: LG-5190 has been rescheduled to

Start Date/Time: 22 October at 22:00
End Date/Time: 23 October at 02:00

Oct 21, 16:47 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 11:21 NZDT
Scheduled - Change Number: LG-5190

Start Date/Time: 22 October at 22:00
End Date/Time: 23 October at 02:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.

Oct 16, 15:22 NZDT
Oct 22, 2024
Completed - The scheduled maintenance has been completed.
Oct 22, 01:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:01 NZDT
Scheduled - Change Number: INF-25148

Start Date/Time: 22/Oct/2024 at 12:01AM
End Date/Time: 22/Oct/2024 at 01:00AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window

Oct 21, 16:31 NZDT
Oct 21, 2024
Resolved - This incident has been resolved.
Oct 21, 12:28 NZDT
Update - ANZ are continuing to investigate the issue.

Thank you for your patience.

Oct 21, 11:21 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from ANZ.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.

Oct 21, 09:53 NZDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Resolved - This incident has been resolved.
Oct 18, 09:56 NZDT
Investigating - Worldline is aware of an issue that is presently impacting some Ingenico terminals

Our teams are investigating and an update will be provided soon.

Thank you for your patience.

Oct 18, 09:26 NZDT
Oct 17, 2024
Resolved - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.

Oct 17, 14:30 NZDT
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 NZDT
Scheduled - Change Number: EC-41350

Start Date/Time: 2024-10-17, 01:00 AM
End Date/Time: 2024-10-17, 02:00 AM

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 1 minute during this scheduled maintenance window.

Oct 10, 15:38 NZDT
Completed - The scheduled maintenance has been completed.
Oct 17, 01:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:30 NZDT
Scheduled - Change Number: INF-24973

Start Date/Time: 17 Oct 2024 00:30
End Date/Time: 17 Oct 2024 01:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window

Oct 10, 09:42 NZDT
Oct 16, 2024
Resolved - This incident has been resolved.
Oct 16, 11:22 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 16, 10:51 NZDT
Investigating - Worldline is aware of an issue impacting Credit cards issued by BNZ, causing transactions to decline.

BNZ are currently investigating.

Oct 16, 08:09 NZDT
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 NZDT
Scheduled - Change Number: LG-2838

Start Date/Time: 15-October-2024 at 22:00
End Date/Time: 16-October-2024 at 02:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.

Oct 10, 16:28 NZDT