All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Jan 22, 2026 23:00 - Jan 23, 2026 04:00 NZDT

Change Number: INF-29907


Start Date/Time: 22 Jan 2026, 23:00
End Date/Time: 23 Jan 2026, 04:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Jan 12, 2026 - 11:56 NZDT

Worldline Scheduled Maintenance Jan 27, 2026 18:30 - Jan 28, 2026 03:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 2026 - 09:25 NZDT
Scheduled - Change Number: INF-29890

Start Date/Time: 27 Jan 2026, 18:30
End Date/Time: 28 Jan 2026, 03:00

Worldline will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Jan 16, 2026 - 10:01 NZDT

eCommerce Scheduled Maintenance Jan 28, 2026 01:00-02:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 2026 - 15:27 NZDT
Scheduled - Change Number: SER-2534

Start Date/Time: 28 Jan 2026, 01:00
End Date/Time: 28 Jan 2026, 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Jan 19, 2026 - 15:21 NZDT

eCommerce Scheduled Maintenance Jan 30, 2026 00:00-01:00 NZDT

Change Number: SER-2543

Start Date/Time: 30 Jan 2026, 00:00
End Date/Time: 30 Jan 2026, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Jan 19, 2026 - 15:23 NZDT
Jan 22, 2026

No incidents reported today.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
Tap on Mobile - Merchant Portal Access
Resolved - This incident has been resolved.
Jan 20, 16:01 NZDT
Investigating - Worldline is aware of an issue causing user access to the Tap On Mobile merchant portal to fail.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.
Jan 20, 09:21 NZDT
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 14:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 13:00 NZDT
Scheduled - Start Date/Time: 20/01/26 13:00
End Date/Time: 20/01/26 14:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jan 16, 10:29 NZDT
Tap on Mobile Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 NZDT
Scheduled - Planned Start 00:00 - 20/01/2026
Planned End 04:00 - 20/01/2026

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage between 00:00-01:00am within this scheduled maintenance window
Jan 16, 09:02 NZDT
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:01 NZDT
Scheduled - Change Number: SER-2531
Change Start Time: 20 Jan 2026, 00:00
Change End Time: 20 Jan 2026, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Jan 8, 11:59 NZDT
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - Worldline is aware of an issue that was affecting acceptance of Online EFTPOS payments from the Westpac banking app.

The issue occurred at 16:08 and resolved at 17:10

Thank you for your patience.
Jan 17, 18:01 NZDT
Jan 16, 2026

No incidents reported.

Jan 15, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 NZDT
Scheduled - Start Date/Time: 20/01/26 13:00
End Date/Time: 20/01/26 14:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jan 15, 08:29 NZDT
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 NZDT
Scheduled - Change Number: SER-2243
Change Start Time: 15 Jan 2026, 00:00
Change End Time: 15 Jan 2026, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Jan 8, 11:56 NZDT
Jan 14, 2026

No incidents reported.

Jan 13, 2026
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:00 NZDT
Scheduled - Change Number: SER-2182

Outage Start Time: 13 Jan 2026, 00:00
Outage End Time: 13 Jan 2026, 01:00

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience an outage of up to 10 mins during this scheduled maintenance window.
Jan 5, 12:10 NZDT
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

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