All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Sep 23, 2025 01:00-02:30 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 2025 - 11:34 NZST
Scheduled - Change Number: INF28049

Start Date/Time: 23/09/2025 from 01:00am
End Date/Time: 23/09/2025 until 2:30am

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
The Click portal will experience downtime of approximately 90 minutes starting at 01:00am (Tuesday 23rd September)
Sep 12, 2025 - 11:34 NZST

eCommerce Scheduled Maintenance Sep 24, 2025 01:00-05:00 NZST

Change Number: INF28049

Start Date/Time: 24/09/2025 from 01:00am
End Date/Time: 24/09/2025 until 05:00am

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
Two-Three small 5–10 minute outages between 01:00-05:00am
Posted on Sep 12, 2025 - 11:42 NZST

eCommerce Scheduled Maintenance Sep 24, 2025 23:00 - Sep 25, 2025 02:00 NZST

Change Number: INF-28633


Start Date/Time: 24 Sept 2025, 23:00
End Date/Time: 25 Sept 2025, 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Sep 15, 2025 - 12:12 NZST
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Online EFTPOS & ASB - Known Issue
Resolved - This incident has been resolved.
Sep 12, 10:11 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 10:00 NZST
Update - We are continuing to investigate this issue.
Sep 12, 09:18 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ASB banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Sep 12, 09:17 NZST
Sep 11, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 NZST
Update - Time updated: effective from 01:00 on the same day.
Sep 3, 11:59 NZST
Scheduled - Change Number: SER-2456


Start Date/Time: 11 September 2025; 01:00
End Date/Time: 11 September 2025; 01:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 minutes during this scheduled maintenance window
Sep 3, 11:49 NZST
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:30 NZST
Scheduled - Change Number: PI-57680
Outage Duration: 04 Sept 2025, 23:30 to 05 Sept 2025, 00:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Aug 28, 16:11 NZST
Sep 4, 2025
Worldline New Zealand Maintenance - MFT (Managed File Transfer) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:30 NZST
Scheduled - Start Date/Time: 04/09/2025 - 01:30am

End Date/Time: 04/09/2025 - 02:30am

Worldline will be carrying out maintenance on our MFT (Managed File Transfer) infrastructure during this window.
We expect this to be an outage free change.

After the change, users may be prompted to reset their host key to connect, through clicking 'accept/done'
Aug 27, 15:52 NZST
Sep 3, 2025

No incidents reported.

Sep 2, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 07:42 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 19:00 NZST
Scheduled - Change Number: INF28049

Start Date/Time: 01/09/2025 / 19:00
End Date/Time: 02/09/2025 / 09:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
The Click portal will experience downtime between 01:00am-02:30am (2nd September), as the work completes.
Aug 25, 11:39 NZST
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