Online EFTPOS - Change for Westpac Bank Users
Monitoring - Westpac has updated their Online EFTPOS authentication for Online EFTPOS.

Effective 14 May, Westpac Banking App users can no longer use their mobile number when making a payment via Online EFTPOS.

This is a Westpac-side change. Online EFTPOS remains unchanged for customers of other NZ banks, who will continue to authenticate as they do today.

Westpac customers must now:

• Enter their 9-digit Westpac Customer ID
• Westpac customers cannot use their alias (nick name) associated with their Customer ID
• The Alias aspect is causing customer confusion, and we have observed an increase in failed/errored transactions

A reminder of this requirement is displayed on the payment form after Westpac is selected.

We are working with Westpac to improve this issue and are actively seeking their support.
May 15, 2026 - 16:55 NZST

About This Site

Welcome to the network status page for Worldline New Zealand.

Please subscribe to our updates so that you get them directly to your inbox or via SMS.

Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance May 20, 2026 22:00-23:00 NZST

Change Number: SER-2961


Start Date/Time: 20/May/26 22:00
End Date/Time: 20/May/26 23:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Posted on May 14, 2026 - 10:23 NZST

eCommerce Scheduled Maintenance May 21, 2026 23:00 - May 22, 2026 02:00 NZST

Change Number: INF-30995

Start Date/Time: 21/May/2026 23:00
End Date/Time: 22/May/2026 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 1 min during this scheduled maintenance window
Posted on May 15, 2026 - 13:05 NZST
May 19, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 NZST
Scheduled - Change Number: EC-44171

Start Date/Time: 18/May/2026 22:00
End Date/Time: 19/May/2026 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
May 12, 09:37 NZST
May 18, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
May 18, 09:30 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
May 18, 08:03 NZST
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Online EFTPOS & BNZ - Known Issue
Resolved - This incident has been resolved.
May 15, 09:56 NZST
Monitoring - A fix has been implemented and BNZ are monitoring results overnight. Thank you for your patience.
May 14, 22:21 NZST
Update - BNZ are continuing to investigate this issue.
May 14, 18:41 NZST
Update - BNZ are continuing to investigate this issue.
May 14, 16:56 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.
May 14, 15:53 NZST
May 14, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 04:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:30 NZST
Scheduled - Change Number: INF-30885

Start Date/Time: 14/May/2026 00:30
End Date/Time: 14/May/2026 04:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
May 7, 14:50 NZST
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 NZST
Scheduled - Change Number: PI-61554

Change Start Time: 14 May 2026, 00:00
Change End Time: 14 May 2026, 01:00

Worldline will be carrying out maintenance work during this window.

You may experience a potential outage of up to 10 mins during this scheduled maintenance window.
May 7, 11:04 NZST
May 13, 2026

No incidents reported.

May 12, 2026
Tap on Mobile Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 10:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 02:00 NZST
Scheduled - Date/Time from: 12th May 2026 02:00am
Date/Time to: 12th May 2026 10:00am

Outage Duration: Up to 30 minutes, between 05:00-05:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 30 mins during this scheduled maintenance window,
Apr 22, 14:53 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 NZST
Scheduled - Change Number: INF-30817

Start Date/Time: 11 May 2026, 22:00
End Date/Time: 12 May 2026, 03:00

Worldline will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Apr 30, 15:03 NZST
May 11, 2026
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 NZST
Scheduled - Start Date/Time: Monday 11th May - 01:00am

End Date/Time: Monday 11th May - 05:00am

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Apr 14, 11:49 NZST
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 NZST
Scheduled - Change Number: INF-30814

Start Date/Time: 07 May 2026, 22:00
End Date/Time: 08 May 2026, 03:00

Worldline will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Apr 30, 15:01 NZST
May 7, 2026
Worldline eCommerce - Declining Transactions (UAT Environment)
Resolved - This incident has been resolved.
May 7, 13:40 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 12:30 NZST
Identified - The issue has been identified and a fix is being implemented.
May 7, 11:19 NZST
Investigating - Worldline is aware of an issue impacting online transactions in our UAT Environment, causing transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
May 7, 11:04 NZST
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage