All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance Jun 17, 2025 01:00-02:30 NZST

Start Date/Time: 17/June/2025 01:00

End Date/Time: 17/June/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.

Posted on May 29, 2025 - 14:21 NZST

eCommerce Scheduled Maintenance Jun 18, 2025 23:00 - Jun 19, 2025 02:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 2025 - 11:55 NZST
Scheduled - Change Number: INF-27639

Start Date/Time:18 June 2025 23:00
End Date/Time: 19 June 2025 02:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.

Jun 13, 2025 - 11:54 NZST

Network Infrastructure Scheduled Maintenance Jun 23, 2025 14:23-15:53 NZST

Start Date/Time: 23/June/2025 01:00

End Date/Time: 23/June/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.

Posted on May 29, 2025 - 14:24 NZST

Network Infrastructure Scheduled Maintenance Jul 1, 2025 01:00-02:30 NZST

Start Date/Time: 01/July/2025 01:00

End Date/Time: 01/July/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.

Posted on May 29, 2025 - 14:25 NZST

Network Infrastructure Scheduled Maintenance Jul 8, 2025 01:00-02:30 NZST

Start Date/Time: 08/July/2025 01:00

End Date/Time: 08/July/2025 03:30

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.

Posted on May 29, 2025 - 14:26 NZST
Jun 13, 2025

No incidents reported today.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 01:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 15:14 NZST
Scheduled - Change Number: CHG000600819
Outage Duration: 30 minutes

Description:
BNZ will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 30 mins for BNZ customers during this scheduled maintenance window

Jun 5, 13:20 NZST
Jun 10, 2025

No incidents reported.

Jun 9, 2025
Resolved - Worldline is aware of an issue that affected acceptance of some Online EFTPOS payments from the ASB banking app between 09:53 and 11:41 today (09 June).

This issue has been resolved.

Thank you for your patience.

Jun 9, 12:41 NZST
Jun 8, 2025
Resolved - This incident has been resolved.
Jun 8, 11:18 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.

Jun 8, 10:01 NZST
Jun 7, 2025

No incidents reported.

Jun 6, 2025
Resolved - This incident has been resolved.
Jun 6, 12:02 NZST
Monitoring - Worldline is aware of an issue that is presently impacting RKI service.

Our Infrastructure team are investigating and an update will be provided soon.

Thank you for your patience.

Jun 6, 09:33 NZST
Jun 5, 2025
Resolved - This incident has been resolved.
Jun 5, 00:16 NZST
Update - We are continuing to investigate this issue.
Jun 4, 21:18 NZST
Update - We are continuing to investigate this issue.
Jun 4, 21:17 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ASB banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.

Jun 4, 21:16 NZST
Jun 4, 2025
Resolved - Worldline is aware of an issue that was affecting acceptance of Online EFTPOS payments from the ASB banking app.

This issue has now been resolved.

Thank you for your patience.

Jun 4, 16:46 NZST
Resolved - This incident has been resolved.
Jun 4, 11:39 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 10:09 NZST
Update - Our engineering team is continuing to work on the fix and is actively working to finalise the solution and ensure stability.

We'll share further updates as progress continues.

Jun 4, 09:29 NZST
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 08:42 NZST
Investigating - Worldline is aware of an issue impacting our CLICK & Online EFTPOS

Our team are currently investigating and an update will be provided soon.

Thank you for your patience.

Jun 4, 07:45 NZST
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.