All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 10, 2024

No incidents reported today.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 01:00 NZST
Scheduled - Start Date/Time: 07.05.24 / 1:00AM
End Date/Time: 07.05.24 / 3:00AM

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
Merchants using Custom Checkout can expect to experience an outage of 30 to 60 mins during this scheduled maintenance window. For all other merchants we expect this to be an outage free change.
Apr 29, 15:34 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 12:46 NZST
Scheduled - Start Date/Time: 06.05.24 - 10:00 pm
End Date/Time: 07.05.24 - 12:00 am

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this maintenance to be outage free.
Apr 26, 12:28 NZST
May 6, 2024
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
Worldline Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 10:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Apr 24, 09:12 NZST
Scheduled - Change Number: INF-22818
Maintenance Duration: 1 hour
Start Date/Time: 01/05/2024 00:00AM
End Date/Time: 01/05/2024 01:00AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Apr 23, 11:53 NZST
Apr 30, 2024
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 04:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Apr 26, 13:19 NZST
Scheduled - Start Date/Time: 30/04/2024 00:00AM
End Date/Time: 30/04/2024 04:30AM

Maintenance Duration: 4.5 Hours

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
We expect this to be an outage free change.
Apr 18, 17:00 NZST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024
Online EFTPOS & Co-Operative Bank - Known Issue
Resolved - This incident has been resolved.
Apr 27, 08:46 NZST
Update - We are continuing to investigate this issue.
Apr 27, 00:44 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Co-Operative Bank banking app.

Co-Operative Bank are currently investigating and an update will be provided soon.

Thank you for your patience.
Apr 26, 16:57 NZST
Online EFTPOS & ANZ - Known Issue
Resolved - This incident has been resolved.
Apr 27, 01:30 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ bank are currently investigating and an update will be provided soon.

Thank you for your patience.
Apr 27, 00:47 NZST
Apr 26, 2024
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