All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Online EFTPOS Scheduled Maintenance Mar 3, 2026 00:00-00:30 NZDT

Change Number: PI-60376
Change Start Time: 03 Mar 2026, 00:00
Change End Time: 03 Mar 2026, 00:30

Worldline will be carrying out maintenance work during this window

You may experience a potential outage of up to 30 mins during this scheduled maintenance window
Posted on Feb 24, 2026 - 18:10 NZDT
Feb 26, 2026
Global Online Pay - Declining Transactions
Resolved - This incident has been resolved.
Feb 26, 07:36 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 07:24 NZDT
Update - We are continuing to investigate this issue.
Feb 26, 07:22 NZDT
Investigating - Worldline is aware of an issue causing some online transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Feb 26, 06:08 NZDT
Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
Bank of Baroda and Transactor Technologies - Known Issue
Resolved - This incident has been resolved.
Feb 22, 07:58 NZDT
Investigating - Worldline is aware of an issue impacting cards issued by BOB and TTL, causing transactions to decline.

BOB and TTL are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Feb 22, 06:27 NZDT
Feb 21, 2026

No incidents reported.

Feb 20, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 NZDT
Scheduled - Change Number: INF-30242

Start Date/Time: 19 Feb 2026, 23:00
End Date/Time: 20 Feb 2026, 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Feb 13, 09:06 NZDT
Feb 19, 2026
Online EFTPOS & ANZ - Known Issue
Resolved - This incident has been resolved.
Feb 19, 16:24 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Feb 19, 15:30 NZDT
Feb 18, 2026
Online EFTPOS - Declining Transactions
Resolved - This incident has been resolved.
Feb 18, 08:14 NZDT
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 07:20 NZDT
Investigating - Worldline is aware of an issue causing some transactions via Online EFTPOS to fail or decline.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.
Feb 18, 06:52 NZDT
Feb 17, 2026
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 NZDT
Scheduled - Change Number: INF-30251

Worldline will be carrying out maintenance work during this window

You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Feb 13, 09:02 NZDT
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:00 NZDT
Scheduled - Change Number: SER-2534

Start Date/Time: 13 Feb 2026, 00:00
End Date/Time: 13 Feb 2026, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Jan 30, 16:27 NZDT
Feb 12, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 NZDT
Scheduled - Change Number: SER-2543

Start Date/Time: 12 Feb 2026, 00:00
End Date/Time: 12 Feb 2026, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Jan 30, 16:31 NZDT
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