All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Worldline New Zealand Christmas Change Freeze Period Nov 14, 2025 05:00 - Jan 4, 2026 00:00 NZDT

Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.

Core: Brown out starts 5:00am on Friday 14th November 2025
Digital: Brown out starts 6:00am Friday 14th November 2025

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.

Core: Black out starts at 00:01am Monday 1st December 2025 until 00:01am Monday 5th January 2026.
Digital: Black out starts at 5:00am Friday 1st December 2025 until 00:01am Monday 5th January 2026.
Posted on Nov 12, 2025 - 11:53 NZDT
Nov 28, 2025

No incidents reported today.

Nov 27, 2025
Tap On Mobile - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 06:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 05:30 NZDT
Update - Worldline will be carrying out network maintenance work during this window.

Please note, expected downtime between 06:00-06:30am
Nov 20, 13:11 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 13:03 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 11:28 NZDT
Scheduled - Start Date/Time: 27/11/25 05:30am

End Date/Time: 27/11/25 06:30am

Worldline will be carrying out network maintenance work during this window.

Please note, expected downtime between 06:00-06:30am
Nov 12, 14:37 NZDT
Network Infrastructure Scheduled Maintenance - NON Production
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 21:00 NZDT
Scheduled - Start Date/Time: 26/11/25 / 21:00

End Date/Time: 26/11/25 / 23:59

Worldline will be carrying out network infrastructure maintenance work during this window, on the Non- Production environment,

Users will experience interruptions in Non-Production services (approx. 15 mins) throughout this change window.
Nov 21, 09:40 NZDT
Nov 26, 2025
Online EFTPOS & Westpac - Known Issue
Resolved - Worldline is aware of an issue that impacted acceptance of Online EFTPOS payments from the Westpac banking app today between 13:00 and 13:56.

This incident is now resolved.

Thank you for your patience.
Nov 26, 14:15 NZDT
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
BNZ Ecommerce - Delayed Settlement
Resolved - This incident has been resolved.
Nov 21, 11:42 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 08:47 NZDT
Investigating - Worldline is aware of an issue delaying yesterday's transaction settlement to BNZ ecommerce merchants, on MPGS.

BNZ are currently investigating, and an update will be provided soon.
Nov 21, 08:47 NZDT
Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

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