All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance May 4, 2026 01:00-05:00 NZST

Start Date/Time: Monday 4th May - 01:00am

End Date/Time: Monday 4th May - 05:00am

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Apr 14, 2026 - 11:48 NZST

eCommerce Scheduled Maintenance May 7, 2026 22:00 - May 8, 2026 03:00 NZST

Change Number: INF-30814

Start Date/Time: 07 May 2026, 22:00
End Date/Time: 08 May 2026, 03:00

Worldline will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Posted on Apr 30, 2026 - 15:01 NZST

Network Infrastructure Scheduled Maintenance May 11, 2026 01:00-05:00 NZST

Start Date/Time: Monday 11th May - 01:00am

End Date/Time: Monday 11th May - 05:00am

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Apr 14, 2026 - 11:49 NZST

eCommerce Scheduled Maintenance May 11, 2026 22:00 - May 12, 2026 03:00 NZST

Change Number: INF-30817

Start Date/Time: 11 May 2026, 22:00
End Date/Time: 12 May 2026, 03:00

Worldline will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Posted on Apr 30, 2026 - 15:03 NZST

Tap on Mobile Scheduled Maintenance May 12, 2026 02:00-10:00 NZST

Date/Time from: 12th May 2026 02:00am
Date/Time to: 12th May 2026 10:00am

Outage Duration: Up to 30 minutes, between 05:00-05:30

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 30 mins during this scheduled maintenance window,
Posted on Apr 22, 2026 - 14:53 NZST
May 3, 2026

No incidents reported today.

May 2, 2026

No incidents reported.

May 1, 2026
Telco Outage
Resolved - This incident has been resolved.
May 1, 16:51 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 14:41 NZST
Update - One NZ are continuing to investigate this issue.
May 1, 09:32 NZST
Investigating - Worldline is aware of a telecommunications issue affecting some cell sites and internet across the Lower North Island and the South Island. This may result in intermittent or no service for some customers in these regions. One NZ is currently investigating and we will update once this has been resolved.
May 1, 09:24 NZST
eCommerce Emergency Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 16:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 15:30 NZST
Scheduled - Start Date/Time: 01/May/2026 15:30
End Date/Time: 01/May/2026 16:30

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
May 1, 13:16 NZST
CLICK & Online EFTPOS - Declining Transactions
Resolved - This incident has been resolved.
May 1, 09:58 NZST
Investigating - Worldline is aware of an issue causing transactions on CLICK & Online EFTPOS to decline.

Our team are currently investigating, and an update will be provided soon.

Thank you for your patience.
May 1, 09:30 NZST
Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Worldline eCommerce - Declining Transactions
Resolved - This incident has been resolved.
Apr 24, 10:17 NZST
Investigating - Worldline is aware of an issue impacting online transactions, causing transactions to fail or decline.

Our team are currently investigating, and an update will be provided soon.

Thank you for your patience.
Apr 24, 10:02 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 NZST
Scheduled - Change Number: INF-30737

Start Date/Time: 23 Apr 2026, 23:00
End Date/Time: 24 Apr 2026, 04:00

Worldline will be carrying out maintenance work during this window

You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Apr 15, 15:36 NZST
Apr 23, 2026
BNZ Ecommerce - Delayed Settlement
Resolved - This incident has been resolved.
Apr 23, 08:56 NZST
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 10:10 NZST
Investigating - Worldline is aware of an issue delaying yesterday's transaction settlement to BNZ ecommerce merchants, on MPGS.

BNZ are currently investigating, and an update will be provided soon.
Apr 22, 10:03 NZST
Apr 22, 2026
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

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