All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are performing maintenance.

We are planning to carry out this maintenance over 2 days within the following maintenance windows:
• Window 1 – Wednesday 6 November (02:00 – 04:00)
• Window 2 – Thursday 7 November (02:00 – 04:00)

During the maintenance window there could be some minor disruptions as comms are switched over.

Posted on Oct 30, 2024 - 13:14 NZDT
Worldline New Zealand Christmas Change Freeze Period Nov 22, 2024 05:00 - Jan 6, 2025 05:00 NZDT
Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.
Core: Brown out starts 5:00am on Friday 22nd November 2024
Digital: Brown out starts 5:00am Friday 29th November 2024

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.
Core: Black out starts at 00:01am Sunday 1st December 2024 until 00:01am Monday 6th January 2025.
Digital: Black out starts at 5:00am Friday 6th December 2023 until 00:01am Monday 6th January 2025.

Posted on Oct 30, 2024 - 14:07 NZDT
eCommerce Scheduled Maintenance Nov 26, 2024 00:00-01:00 NZDT
Change Number: INF-25403

Start Date/Time: 26 Nov 2024, 00:00
End Date/Time: 26 Nov 2024, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window

Posted on Nov 15, 2024 - 13:50 NZDT
Past Incidents
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 01:00 NZDT
Scheduled - Change Number: EC-41691

Start Date/Time: 21/11/2024 01:00
End Date/Time: 21/11/2024 03:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window

Nov 14, 10:14 NZDT
Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Resolved - This incident has been resolved.
Nov 14, 10:53 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 10:12 NZDT
Update - We are continuing to investigate this issue.
Nov 14, 08:58 NZDT
Update - We are continuing to investigate this issue.
Nov 14, 08:57 NZDT
Update - We are continuing to investigate this issue.
Nov 14, 08:56 NZDT
Investigating - Worldline is aware of an issue impacting our CLICK payment gateway, causing transactions to fail or decline.

Our team are currently investigating and an update will be provided soon.

Thank you for your patience.

Nov 14, 08:41 NZDT
Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 NZDT
Scheduled - Change Number: EC-41140

Start Date/Time: 13 November 01:00
End Date/Time: 13 November 03:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.

Nov 7, 11:21 NZDT
Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 15:18 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.

Nov 12, 10:04 NZDT
Nov 11, 2024
Resolved - This incident has been resolved, we thank you for your patience.
Nov 11, 11:52 NZDT
Investigating - Worldline is aware of an issue impacting cards issued by ANZ, causing transactions to decline.

ANZ are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.

Nov 11, 11:41 NZDT
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 16:59 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 16:05 NZDT
Update - The issue has been identified as an issue with 3DS transactions. A fix is being investigated.
Nov 8, 15:37 NZDT
Update - We are continuing to investigate this issue.
Nov 8, 15:10 NZDT
Investigating - Worldline is aware of an issue causing some transactions via our CLICK payment gateway to fail or decline.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.

Nov 8, 14:58 NZDT
Nov 7, 2024
Resolved - This incident has been resolved.
Nov 7, 10:40 NZDT
Investigating - Worldline is aware of an issue impacting cards issued by TSB, causing transactions to decline.

TSB are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.

Nov 7, 09:53 NZDT