All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance Nov 10, 2025 01:00-05:00 NZDT

Start Date/Time: 10-11-2025 / 01:00

End Date/Time: 10-11-2025 / 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Oct 24, 2025 - 09:46 NZDT

Online EFTPOS Scheduled Maintenance Nov 11, 2025 00:00-01:00 NZDT

Change Number: SER-2182
Outage Start Time: 11 Nov 2025, 00:00
Outage End Time: 11 Nov 2025, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window
Posted on Nov 04, 2025 - 15:31 NZDT

Tap on Mobile Scheduled Maintenance Nov 11, 2025 00:00-03:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2025 - 14:36 NZDT
Scheduled - Start Date/Time: 11/11/25 - 00:01am
End Date/Time: 11/11/25 - 03:00am

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Nov 05, 2025 - 14:32 NZDT

Network Infrastructure Scheduled Maintenance Nov 12, 2025 01:00-05:00 NZDT

Start Date/Time: 12-11-2025 / 01:00

End Date/Time: 12-11-2025 / 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Oct 24, 2025 - 09:49 NZDT

eCommerce Scheduled Maintenance Nov 13, 2025 00:00-01:00 NZDT

Change Number: SER-2779

Start Date/Time: 13/Nov/2025 00:00
End Date/Time: 13/Nov/2025 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Nov 06, 2025 - 15:41 NZDT
Nov 7, 2025
Online EFTPOS & ASB - Known Issue
Resolved - This incident has been resolved.
Nov 7, 16:20 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Nov 7, 14:58 NZDT
Nov 6, 2025
Online EFTPOS & ASB - Known Issue
Resolved - This incident was resolved at 15:38.
Nov 6, 16:00 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ASB banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Nov 6, 15:48 NZDT
Nov 5, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 01:00 NZDT
Scheduled - Start Date/Time: 05-11-2025 / 01:00

End Date/Time: 05-11-2025 / 04:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 24, 09:45 NZDT
Tap on Mobile / QuickPay+ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 NZDT
Scheduled - Change Number: ToM-061125

Start Date/Time: 4th November 2025 - TBC
End Date/Time: 4th November 2025 - TBC

Start time: TBC a week prior
Estimated duration: TBC

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
• No downtime is expected during this activity.
• At most, some transactions may experience brief interruptions; however, these can be resolved by retrying the payment.
Oct 6, 15:49 NZDT
Nov 4, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:00 NZDT
Scheduled - Start Date/Time: 04-11-2025 / 01:00

End Date/Time: 04-11-2025 / 04:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 24, 09:43 NZDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
RKI and KSE Outage
Resolved - This incident has been resolved.
Oct 30, 11:06 NZDT
Investigating - Worldline is aware of an issue that is presently impacting our RKI and KSE services.

Our Infrastructure team are investigating and an update will be provided soon.

Thank you for your patience.
Oct 30, 10:54 NZDT
Online EFTPOS & ANZ - Known Issue
Resolved - This incident has been resolved.
Oct 30, 06:43 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 16:17 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 29, 15:13 NZDT
Oct 29, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:00 NZDT
Scheduled - Change Number: INF-29052

Start Date/Time: Oct 28, 2025, 11:00 PM
End Date/Time: Oct 29, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window.
Oct 22, 10:53 NZDT
Oct 28, 2025
Oct 27, 2025
ASB - Delayed Settlement
Resolved - This incident has been resolved.
Oct 27, 23:58 NZDT
Investigating - Worldline is aware of an issue affecting transaction settlement to ASB merchants overnight.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 27, 23:30 NZDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025
Online EFTPOS & BNZ- Known Issue
Resolved - This incident has been resolved.
Oct 25, 18:20 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 25, 18:02 NZDT
Oct 24, 2025

No incidents reported.

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