All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Worldline New Zealand Maintenance - MFT (Managed File Transfer) Scheduled Maintenance Sep 4, 2025 01:30-02:30 NZST

Start Date/Time: 04/09/2025 - 01:30am

End Date/Time: 04/09/2025 - 02:30am

Worldline will be carrying out maintenance on our MFT (Managed File Transfer) infrastructure during this window.
We expect this to be an outage free change.

After the change, users may be prompted to reset their host key to connect, through clicking 'accept/done'
Posted on Aug 27, 2025 - 15:52 NZST

Online EFTPOS Scheduled Maintenance Sep 4, 2025 23:30 - Sep 5, 2025 00:00 NZST

Change Number: PI-57680
Outage Duration: 04 Sept 2025, 23:30 to 05 Sept 2025, 00:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
Posted on Aug 28, 2025 - 16:11 NZST
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 07:42 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 19:00 NZST
Scheduled - Change Number: INF28049

Start Date/Time: 01/09/2025 / 19:00
End Date/Time: 02/09/2025 / 09:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
The Click portal will experience downtime between 01:00am-02:30am (2nd September), as the work completes.
Aug 25, 11:39 NZST
Sep 1, 2025
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Online EFTPOS & BNZ - Known Issue
Resolved - This incident has been resolved.
Aug 21, 16:29 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the BNZ banking app.

BNZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Aug 21, 16:09 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 NZST
Scheduled - Change Number: INF-28342


Start Date/Time: Aug 20, 2025, 11:00 PM
End Date/Time: Aug 21, 2025, 2:00 AM

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Aug 14, 13:31 NZST
Aug 20, 2025
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