All Systems Operational

About This Site

Welcome to the network status page for Worldline New Zealand.

Please subscribe to our updates so that you get them directly to your inbox or via SMS.

Service Status Operational
Payment Switch / EFTPOS ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
IVR Services / 0800 Number ? Operational
PIAS ? Operational
RKI / KSE Services ? Operational
Insights ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) ? Operational
Payment Switch / EFTPOS (Production Environment) ? Operational
CLICK ? Operational
Online EFTPOS ? Operational
Linked Gateway ? Operational
PIAS ? Operational
IVR Services ? Operational
Network Infrastructure / Host Connections (QA Environment) ? Operational
Network Infrastructure / Host Connections (Production Environment) ? Operational
MFT (Managed File Transfer) ? Operational
Tap on Mobile ? Operational
Global Online Pay ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Worldline New Zealand Christmas Change Freeze Period Nov 14, 2025 05:00 - Jan 4, 2026 00:00 NZDT

Worldline New Zealand would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out
During this time we will only be making limited changes and closing off key project changes for the year.

Core: Brown out starts 5:00am on Friday 14th November 2025
Digital: Brown out starts 6:00am Friday 14th November 2025

Black-Out
During this time we will not be making any changes except those necessary to maintain service integrity.

Core: Black out starts at 00:01am Monday 1st December 2025 until 00:01am Monday 5th January 2026.
Digital: Black out starts at 5:00am Friday 1sth December 2025 until 00:01am Monday 5th January 2026.
Posted on Nov 12, 2025 - 11:53 NZDT

Network Infrastructure Scheduled Maintenance - NON Production Nov 26, 2025 21:00 - Nov 27, 2025 00:00 NZDT

Start Date/Time: 26/11/25 / 21:00

End Date/Time: 26/11/25 / 23:59

Worldline will be carrying out network infrastructure maintenance work during this window, on the Non- Production environment,

Users will experience interruptions in Non-Production services (approx. 15 mins) throughout this change window.
Posted on Nov 21, 2025 - 09:40 NZDT

Tap On Mobile - Scheduled Maintenance Nov 27, 2025 05:30-06:30 NZDT

Update - Worldline will be carrying out network maintenance work during this window.

Please note, expected downtime between 06:00-06:30am
Nov 20, 2025 - 13:11 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 2025 - 13:03 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 11:28 NZDT
Scheduled - Start Date/Time: 27/11/25 05:30am

End Date/Time: 27/11/25 06:30am

Worldline will be carrying out network maintenance work during this window.

Please note, expected downtime between 06:00-06:30am
Nov 12, 2025 - 14:37 NZDT
Nov 21, 2025
BNZ Ecommerce - Delayed Settlement
Resolved - This incident has been resolved.
Nov 21, 11:42 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 08:47 NZDT
Investigating - Worldline is aware of an issue delaying yesterday's transaction settlement to BNZ ecommerce merchants, on MPGS.

BNZ are currently investigating, and an update will be provided soon.
Nov 21, 08:47 NZDT
Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 NZDT
Scheduled - Change Number: SER-2779

Start Date/Time: 13/Nov/2025 00:00
End Date/Time: 13/Nov/2025 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Nov 6, 15:41 NZDT
Nov 12, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:00 NZDT
Scheduled - Start Date/Time: 12-11-2025 / 01:00

End Date/Time: 12-11-2025 / 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 24, 09:49 NZDT
Nov 11, 2025
Tap on Mobile Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:01 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 14:36 NZDT
Scheduled - Start Date/Time: 11/11/25 - 00:01am
End Date/Time: 11/11/25 - 03:00am

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Nov 5, 14:32 NZDT
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 NZDT
Scheduled - Change Number: SER-2182
Outage Start Time: 11 Nov 2025, 00:00
Outage End Time: 11 Nov 2025, 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 15 mins during this scheduled maintenance window
Nov 4, 15:31 NZDT
Nov 10, 2025
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 NZDT
Scheduled - Start Date/Time: 10-11-2025 / 01:00

End Date/Time: 10-11-2025 / 05:00

Worldline will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 24, 09:46 NZDT
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Online EFTPOS & ASB - Known Issue
Resolved - This incident has been resolved.
Nov 7, 16:20 NZDT
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the banking app.

ASB are currently investigating and an update will be provided soon.

Thank you for your patience.
Nov 7, 14:58 NZDT
← Incident History Powered by Atlassian Statuspage